RETURN & REFUND POLICY

You may return items within 14 days of delivery for a full refund. The return window starts on the day your order is delivered.

Items must be unused and in their original packaging. For hygiene reasons, opened consumable items (such as wipes) cannot be returned unless they are defective.

Simply contact us with your order number and the reason for your return. We'll reply with step-by-step return instructions.

Return shipping costs are the responsibility of the customer, unless the item is defective or we sent the wrong item — in that case, we'll cover the shipping.

Once we receive and inspect your return, your refund will be issued to the original payment method within 5–10 business days.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and photos, where available.

We'll review the issue and arrange an appropriate refund, replacement or other remedy in accordance with Australian Consumer Law.