Privacy Policy

At Le Luca, we are committed to protecting the privacy of our customers and their pets. This policy outlines how we collect, use, and safeguard your personal information when you visit or shop at www.leluca.com.au ( the "Site").

We collect information to provide a better shopping experience. This includes:

• Contact Details: Name, email address, phone number, and shipping/billing addresses.
• Payment Information: Processed securely via our payment gateways (e.g., Shopify Payments, PayPal). We do not store full credit card numbers on our servers.
• Pet Profiles: Information you provide about your pet (name, breed, age, allergies) to help us personalize recommendations.
• Device Information: IP address, browser type, and cookies to analyze website traffic and improve site performance.

We use your data to:

• Process and fulfil your orders.
• Communicate with you about your shipments or account.
• Send you marketing emails (only if you’ve opted in), such as "Happy Birthday" treats for your pet or refill reminders for food.
• Improve our product selection and website functionality.

We do not sell your personal information. We only share data with trusted third parties necessary to run our business, such as:

• Service Providers: Shopify (our platform), shipping carriers (e.g., Australia Post), and Google.
• Legal Requirements: If required by law to comply with a subpoena or similar legal process.

Our website uses cookies to remember your cart items and recognize you on return visits. You can choose to disable cookies through your browser settings, though some parts of our store may not function correctly as a result.

We take reasonable steps to protect your personal information from unauthorized access. Our store is hosted on Shopify, which is PCI DSS Level 1 compliant and uses SSL encryption to protect your data during checkout.

You have the right to:

• Access the personal information we hold about you.
• Request that your data be corrected or deleted.
• Opt-out of marketing communications at any time via the "unsubscribe" link in our emails.

If you have any questions about this Privacy Policy or how we handle your data, please contact our Privacy Officer at:
Email: admin@leluca.com.au